Privacy Policy
Last updated: August 13, 2026
Velora ("we," "us," "our") respects your privacy. This policy explains what data we collect, how we use it, and the choices you have.
1.Information We Collect
Account information. When you use Apple Sign In, we receive a unique identifier from Apple to help operate your account. We do not receive your real name or email unless you choose to provide it.
Conversations and characters. Messages you exchange with AI characters, any characters you create, and long-term memories may be stored to provide core features and continuity across sessions on the device you use.
Character visuals. Character visuals you generate through the app are stored to let you revisit them later.
Device and usage data. We collect basic technical and usage data, such as device type, app version, and feature usage, to keep the app stable and improve it.
Push notification tokens. If you opt in to notifications, we store your device's push token to deliver them.
Purchase and entitlement data. We store App Store transaction identifiers, subscription status, Energy balance, and usage counters to verify purchases and prevent duplicate grants. We do not receive your payment card details.
Safety data. We store reports, blocked-creator choices, and moderation status to operate the Creator Market safely.
2.How We Use Your Information
- To operate core features: chat, memory, voice, and character visuals
- To maintain character settings and conversation context for available features
- To send optional notifications you've opted into
- To detect abuse, enforce our Terms of Service, and keep the platform safe
- To improve app performance and fix bugs
We do not sell your personal data.
3.Third-Party Services
To power Velora's AI features, the content needed for your request may be processed by configured providers including Google, OpenRouter-hosted models, Black Forest Labs, and Fish Audio. Firebase Analytics receives coarse product-interaction events; Velora does not include character names, custom character identifiers, or conversation text in analytics events. Payment processing is handled by Apple; we never receive your payment card details.
4.Data Retention
Conversation history and character memories may be retained while your account is active. You can manage available memories in the app and request account deletion at any time from within the app or by contacting us.
After account deletion, we may retain pseudonymous App Store transaction and promotional-claim records where necessary to prevent duplicate trial or bonus abuse, process refunds, keep legally required accounting records, and protect the service. These records are not used to restore deleted conversations, memories, characters, or profile content.
5.Your Rights
- Access & export — request a copy of the data associated with your account
- Deletion — request deletion of data associated with your account
- Opt-out — disable optional notifications at any time in Settings
To exercise any of these rights, contact us at tangelw.ap@gmail.com.
6.Data Security
We use industry-standard encryption in transit (HTTPS/TLS) and access controls to protect your data. No system is perfectly secure, but we take reasonable measures to safeguard your information against unauthorized access.
7.Children's Privacy
Velora is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data to Velora, please contact us so we can take appropriate action.
8.Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of Velora after changes take effect constitutes acceptance of the revised policy.
9.Contact Us
Questions about this policy or your data? Reach us at tangelw.ap@gmail.com.